andrew zubriczky

Review of Sherbourne Health Centre

My recent experience with the Sherbourne Health Ce...

My recent experience with the Sherbourne Health Center left me feeling both violated and betrayed, most especially by the people that I trusted the most, my health care providers. The one s professing to strive to create a safe, respectful and accessible space that affirms the identities, experiences and needs of all service users, staff, providers, students and visitors . Truthfully speaking, I was not treated with dignity or respect; but, quite the opposite, intolerance and discrimination. I was blamed for being late, for raising my voice because I was anxiously upset, and, for my care provider having canceled my appointment because I was 12 minutes late; through no fault of my own. Instead, they broke the appointment up into 2 visits, now and then. Having just spent $30 on a Lyft to get here, I wasn t about to be forced to come back, from 20 km away, in my physical condition, and as sick as I am. After all, many, too many times I ve wait an hour or more, patiently I might add, to see my doctor.

During this ordeal, I got attitude from the receptionist on the phone and then when I presented myself. These people forget that I AM the patient, and that it is my anxiety that I feel. I am the sick person, the one that needs their help and support, their respect and dignity; and not, their discriminatory remarks and condescension.