Gary Eckstein

Review of Atura Hotels & Resorts

I booked for four nights at the Atura Dandenong ho...

I booked for four nights at the Atura Dandenong hotel. The first night was good. When we returned to our room (room 112) on the second day after being out for the day the room smelt very strongly of sewage.

We went to reception to report the issue. We were given another room and were called by a manager two days later.

Whilst initially being very disappointed with the need to change rooms, the matter was handled very professionally by the hotel.