We used Vivint for our home security. That part ...

We used Vivint for our home security. That part was fine. Trying to cancel the account after we sold the home was horrific. It took almost 4 months to cancel and they refused to provide a final statement for the payoff amount. The billing process is ridiculous. Dozens of phone calls, emails, etc. and finally was able to get a receipt and an email of cancellation when I paid it off. Will NEVER use them again or recommend them.