Horrendous. Everything just seemed to get worse an...

Horrendous. Everything just seemed to get worse and worse; which was sad since my family drove 5 hours to get here to celebrate my mother's birthday.
We hadn't even arrived to the hotel yet when we had our first bad experience. We were pulling into the parking lot from the main road and some employe cuts us off coming out of the parking lot, honks and yells at us! Anyone with a licence knows cars coming from the main road have the right away. And here this employe completely puts us off to this place before we even check in! Then the woman at the front desk tells us that the elevators aren't working; so we switch our rooms since we had booked the 16th floor. Come to find out the woman had "misspoke" and meant that the lights weren't working. We went from a 16th floor room to a 1st floor room because of this. We could have been cheated out of a better room because of this, but we will never know. (I would also like to mention that the walls in the closet and rooms have cracks, the door jams in our closet were completely out of place, the windows in our room do not lock and let all the cold in, the carpets are incredibly stained and the pool ;which is what this place is known for, closes early at 9pm)
Our third mishap was a failure to communicate from the front desk; yet again.
We were told that Monsters Inc would be shown at 7 and 9.30pm. When in reality the children's movie is ONLY at 7pm. I take my daughter to the theater, hoping that our night would be better and what comes on the screen? Pride and Prejudice.
At this point I am fuming guys; we hadn't even been here for half a day and it was clear no one at this place has a clue as to what is going on. They cannot communicate what so ever, and when we confronted them about every issue; they couldn't have cared less.
DO NOT WASTE YOUR TIME AND MONEY HERE. Even eating in town was horrible. The first place we tried didn't greet, seat or attend to us at all. Cucci's has good reviews which is why we went, but we didn't experience anything close to what others reviewed. We ended up leaving and trying out Lindsay's Roost... the waitress was sweet but the food... was clearly all prefrozen and everything was overcooked. Burgers were more than well done, the fries were stale.. and honestly we felt extremely uncomfortable because the few people there wouldn't stop staring! Also, they never mentioned that they don't take cards. Apparently there is a small sign, but it was covered up by a couple sitting in front of it.
All in all our first-day has been horrible and I feel terrible for my mother.... what was meant to be a special get away with the family for her birthday has been a complete and utter waste of time and money.