Tony D

Review of Max and Erma's Restaurants

We reciently stayed at the crowne plaza for the we...

We reciently stayed at the crowne plaza for the weekend and max and ermas does the room service for the hotel. We first ordered on friday night, the service and food was good. So we figured we would get it again on saturday, that was a huge mistake called our order in and was quoted by a manager 30mins to and hour. at the end of the order i asked for the total and they were not able to provide one. so waiting on our food an hour and 15 mins have passed so i called down to ask about the status of our order after being on hold and being transfered many times the lady in charge of room service was Very rude telling me that no one told me 30 mins to and hour, that everybody has been told an hour to 2 hours. I know what i was quoted and it seems like they need to talk to each other a little more to know whats going on. our food finally showed up 2 and a half hours after i placed the order, needless to say our food was only luke warm at best and they forgot one of our meals. you would think an 87 dollar meal would be a little better than luke warm and a hour and half hour late. I was also told that the same manager that took my order put it together on the cart to send it up. Kinda seems like that manager does not really care about his job. I didnt get any food comped for the long wait or for things missing.. I will NEVER eat there again.