I hope the manager of Electrolux is seeing how bad...

I hope the manager of Electrolux is seeing how bad the reviews are. Similar story. I bought a blender, glass broke. When I called, customer service said bring in the base we will replace it under warranty. I live on the East. I trekked to the West, only to find out (after bringing the remaining blender items) that the glass container is not replaceable. It s $40 and will take 4 to 6 weeks to arrive. Why didn t customer service tell me this when I called? Why did I have to make it to the customer service desk itself for them to tell me a different story? The blender cost $75, $40 is the bulk of the cost. Electrolux - your customers, while you still have them, DEMAND you know your own products! So that we all don t have to waste time figuring out what is what.

OK! 6 WEEKS LATER. THE STORY. Electrolux has redeemed themselves a little. They called for the replacement, afte 6 weeks, and I said I wasn't going to go all the way West to pick it up and to mail it to me - I'll pay for it. They called back to say that they are sending it over free of charge. Much better. Thanks Electrolux!