Vanessa Bazile

Review of Massachusetts Health Connector

There is a major lack of communication at that pla...

There is a major lack of communication at that place and no one knows what they re doing or what their coworkers are doing. It s been mind boggling trying to figure out why my insurance was canceled when i have ZERO balance, was refunded money for overpayment and none of them could explain this to me. The place is infuriating, i ve spoken to at least 5 different reps in a week time span and NONE of them could solve my issue or reinstate my insurance. I had to cancel a very important doctors visit due to lack of coverage. I was transferred to a back office after being placed on hold for over an hour only to have the phone disconnected. It s the same cycle of endless customer service politeness but no one can fix anything. One of the reps eventually stated that i had a balance of $63.60 which was the cause for the insurance termination. The rep assured me that insurance will automatically be reinstated after payment and that I wouldn't have to call them back. I made the payment of $63.60 even though i didn t know what it was for, then called back a few days later - the rep stated 6 days must be allowed to process payment, I called back after suggested time and was told that i received the wrong information from the previous rep and that they could not reinstate my insurance unless there was a death in my family or something significant occurred. I was so confused about why the insurance was canceled to begin with and the rep was incapable of explaining . I could go on about my poor experience, till this day I am still without the coverage and so furious that I had to take a breather from calling. I don't usually take time to write reviews but that place needs to be shut down, they are playing with peoples lives, it s NOT OKAY!