Lori P.

Review of Larry H. Miller Volkswagen Avo...

I've been taking my car here for regular oil chang...

I've been taking my car here for regular oil changes and have been happy with that service. Kyle Smith is always pleasant and helpful. However, when I decided to have my a/c fixed here, the results weren't so great. After repairs were made I picked up my car and was told everything was fixed, checked and in working order. I drove my car straight home and parked it, and didn't drive it again until the next day and found that the air was hot again. I called Kyle immediately and was told to bring the car back in. Due to my work schedule I wasn't able to take it in until a week later. After the second go round, I am now being told the condenser has a leak and of course it is going to cost more money. If the refrigerant leaked out the very same night I picked my car up, then it is my opinion it was misdiagnosed or not fixed properly the first time. I was told on Wednesday that a Manager would be calling me today to discuss and as of yet, I have not received a call. I'm very upset that Larry Miller Volkswagen got my money, yet I don't have working a/c in my car. Just for reference, the temperature yesterday (4/6) at 3 pm when I left work was 98 degrees. I had to drive in rush hour traffic for a hour and half to get home...WITH NO A/C!