We planned a staycation at th Arizona Grand resort...

We planned a staycation at th Arizona Grand resort for my daughter's birthday. We arrived at 12:30 and checked in and were given wristbands to enjoy the waterpark until 4 pm. Which was nice. We came back at 4:30 to pickup our room key to get ready to go to dinner. We were informed the room still wasn't ready but should be ready in 30 minutes. After 30 minutes the room still wasn't ready. It was almost 6pm before we finally got our room key. This really took away from what should have been a nice getaway.