The Genius Bar is NOT such a genius process. When ...

The Genius Bar is NOT such a genius process. When you have an issue with your device, and bring in to the store for repair or a replacement, you first wait for 2-3 hours before someone texts you. When you return to the store after 3 hours of waiting, you go upstairs and wait in a very crowded area like a sardine for another hour just for someone to call your name out. Then the Apple rep says OH WE DON'T HAVE YOUR iPHONE IN STOCK! Your $800.00 iPhone is not available at this store, and to make it even worst, the GENIUSES can't even contact another store to ask them to place one on hold for you after waiting 4 hours for your $800.00 phone. Crazy thing is...the $800.00 iPhone 6Plus literally stopped responding to my finger swipes. I didn't drop it, It didn't get any water on it, it just stopped F***ING working, and I HAD TO LEAVE THE STORE WITHOUT A PHONE AFTER WAITING 4 HOURS of my Sunday.