Jae Redford

Review of Whitman-Walker Health

The level of care I have received here has been ov...

The level of care I have received here has been overall quite good. I've liked all of the doctors and nurses here I've had interactions with. However, the administrative or office staff is quite poor in what they do.

Whenever I make a phone call and have to leave a voicemail I rarely receive a response back. When I do talk to someone they speak so quietly I can barely understand what they're saying, and often times they're simply rude.

Once I canceled an appointment with someone over the phone and was told I would hear back from someone in a few days to reschedule it. Two weeks go by, I call back, and I'm told that the original appointment hasn't even been canceled.

Their whole system for making appointments honestly sucks, the people who work at the desks are very unresponsive and cold, and overall it's just not the best experience.