Hands down. The worst experience I ever had with a...

Hands down. The worst experience I ever had with any service in my life.

We got a end of lease cleaning with a few extras like oven cleaning, blind cleaning and steam cleaning the carpets. Quoted us 600 dollars which was fine. We arrive back after it was cleaned and literally the carpets were not vacuumed or steam cleaned, benches were not wiped down, cupboards were not touched, no windows were clean...I literally have no idea what they actually did except maybe the shower. We call the cleaner directly who said he thinks he did a good job. Also the cleaner put a hole in our wall (we had it patched up but he must of hit it again) and after we asked him about it and said how do we know its him. Hes the only one with the keys!! NO one else stepped foot in the house! He got defensive and said..and I quote "We will let the courts decide that!" He refused (along with the company) to come back and clean til the agent saw it and gave us a list. It was obviously not in good enough condition.

So we get an email from the agent who gives us a HUGE list of things that were undone. We were aware of them all. It took them a week to return to the house to clean it and it was a drama just to get someone out there again. And come to find out today, they didn't return the key to the agent and we are still looking for it and trying to hunt down the person who may have it. Like..it's not hard to clean a house and follow simple instructions like return the key. This is your job. I'm an INCREDIBLY patient and rational person who has worked customer service for 15 years. I get that stuff happens or mistakes can be made. But I have never seen such incompetence and carelessness. This has been an incredibly awful and stressful experience as we have to keep traveling from Pakenham to Boronia to fix things not to mention make multiple calls to follow up on things. Also in the midst of all this, having to deal with my rental agent. Never ever ever again and will tell people to stay away.