Colin Watts

Review of Fantastic Services Group

The cleaning was done satisfactorily but upon arri...

The cleaning was done satisfactorily but upon arrival they requested an additional 20% above the quoted price because the house needed more cleaning than they had anticipated. However when I originally booked I was told it would take 5-6 hours and yet the job only took 3.5 hours. So I feel that the extra charge was not justified.
I felt I had no choice but to agree - the job had to be done and it was too late to make any other arrangements. But to me, this is bad business practice. You choose a company based on their quotation. If you can t trust then to stick to their quotation, then you can t have confidence in them. Beware if you book this company that the price they quote you may not be the price the charge you!