Rob Whatmore

Review of Ebuyer

I've used Ebuyer for PC components since 2005 with...

I've used Ebuyer for PC components since 2005 with nothing to complain about, but am unlikely to continue after an ongoing bad experience.

I ordered a motherboard and CPU bundle, but only received the motherboard part. Explaining this on their eNote system, I eventually received the replacement order a week later (stuck in the warehouse?), but it was another motherboard! A 2nd eNote and email has yet to be replied to after a week of waiting.

Left with a dead computer, I've had to buy the CPU elsewhere in the meantime, so now face the unenviable task of trying to send back one part of a bundle and get a refund for the missing part. Whatever you do, don't order the bundled items!

Throughout all of this, communication from customer services has been incredibly slow/non-existent, although polite. Even if it's bad news ("your item is out of stock" or "we're short-staffed at the moment"), any sort of communication with the customer is going to be appreciated.