L

Linda Hafer

3 years ago

Requested a king room; confirmation email verified...

Requested a king room; confirmation email verified that, but we were given a queen instead.(same happened to another couple in our group; she requested a room change, but was just given a larger room, still queen bed though.) Our view was a black rooftop. Room looked a little shabby with wallpaper edges peeling in several places. Furnishings were attractive; beds comfortable.
Activities we were interested in were either cancelled (or we were given incorrect info to begin with), so we were unable to do things we'd planned on. Staff members were very nice and helpful. Breakfast buffet offerings were extensive and quite good. We were put off by the way everything had a extra charge (e.g., water in your room: $6/bottle) Don't know what the $39 per night resort fee covers; maybe they just list it separately from the nightly room rate so the room rate quote sounds better.
The concierge, desk staff, and equestrian center staff were particularly helpful and pleasant. I was put off by the fees charged for almost every single thing. Exception was the "Homestead tour" which was interesting; I would recommend. Wish it had included the property beyond the hotel.

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