Management here have never taken a class in basic ...

Management here have never taken a class in basic customer care. The front desk is rarely manned, and then only by volunteers. This is not professional. Need a wheel chair for your loved one? Forget it, they are in a locked closet (hidden from view). I HAVE to go there but if I could choose hell first I would try that. I doubt the service could be any worse. If your doctor works with Mercy, do yourself and loved one a HUGE favor and GO THERE! HATE is not a good enough word for my experiences at NW Health, or LACK OF IT!