We've stayed at Pocono palace in the past and we w...

We've stayed at Pocono palace in the past and we were excited to try out an new location and new room. We were dissappointed with with the Champaigne rooms hottub because after 3 gallons there was no hot water. We purchased the bubble bath soap for nothing, and left it in the room. The TV in the bedroom would not shut off and we were unable to disconect it due to its location. The tv was left on all night and we did not sleep well at all. We called the front desk to see if we could get an extension for check out and we recieved a reluctant response of 12pm. I didnt feel welcomed at all, maybe because we booked through groupon. Last time was a great experience and we booked through the website and not through a third party, maybe that is why we had a better experience.