DO NOT USE/POTENTIAL SCAM

DO NOT USE/POTENTIAL SCAM

Where to start, ordered phone 15th March cancelled on 19th (phone was not delivered or even processed) due to Covid 19 and explained needed the money for the next few months due to lockdown and subsequent loss of income. Received mail saying refund would be 14 days (suspicious) as normally 2-3 days. 14 days passed, contacted Customer service who then advised within 72hrs they will come back to me with a refund date. No mail, chased then I was advised refund will be 19th May?. Had to contact bank for chargeback (well done HSBC) otherwise I could see this going for months. This is a scam and they more than likely hold your money for interest purposes and very unlikely any refund would have been given leaving you to either contact your bank or go to small claims. Avoid the headache and order elsewhere as this will leave you out of pocket and in dire straight during this time of national emergency. It amazes me that even during this time of uncertainty, people losing their jobs and potentially their homes that organisations like this are allowed to continue trading. Furthermore, they have no remorse with the pain they inflict on families even after explaining the circumstances for cancellation. To the owner, please do not respond with contact customer services as I doubt you have one or a financial department for that matter.