Olivia Scobie

Review of 124 on Queen Hotel and Spa

We came to Niagara on the Lake for our wedding ann...

We came to Niagara on the Lake for our wedding anniversary and Valentine's Day last year and had an amazing time at a different hotel. We thought, based on reviews , that this place would be better while being closer to downtown than we were last year. We were very wrong and won't stay here again. Issues so far (we are only a few hours in and unfortunately have two nights to survive and will likely leave early)

1) it's under construction and we were not warned of this before we booked. Parking is very confusing and even our wine tour guide complained about how bad it is because they were late to get us

2) the bed is so uncomfortable. When we got into it, we sank in the middle so much so that our legs are higher than our heads

3) the tv doesn't work. We don't have cable at home and always chose a place with cable as an indulgence so we are very bummed about this. We have had three people come to help us but can't get it to work for more than a few minutes so be warned there is not not reliable tv

4) we paid to have chocolate covered strawberries waiting in our room and it was pricey. We arrived to raw strawberries dipped in chocolate which are inedible. When we complained they told us there is nothing they can do but didn't offer not to charge us so we are paying for literal garbage.

5) here is no bathtub! It's freezing and I can't get warmed up. I was shocked. I can't believe how outdated the room is in comparison to the price. This is such a disappointing and expensive romantic weekend. There are several better places for cheaper. Or at least places that will respond appropriately to your concerns. Buyer beware.

Update : we checked out because we tried to shower and couldn t get hot water. The hotel experience ruined our anniversary