Overall a very pleasant experience. Attentive staf...

Overall a very pleasant experience. Attentive staff, complimentary coffee and cookies. Lengthy lineup for drop-off though. 15-20 minutes in line. On pickup even though they called to say the car was ready except for a car wash, when I arrived an hour later (half an hour after the car wash was supposed to have been completed), they had had an issue and my car wasn't ready so I waited another 20 minutes to get it and it wasn't washed in the end. A second call would have been nice.