Jason Truitt

Review of Larry H. Miller Volkswagen Avo...

Our sales man was Roland. We went in originally 2 ...

Our sales man was Roland. We went in originally 2 years ago and got a brand new Passat limited and from the time we walked in, to the time we walked out, the experience was one of the most awsome I've ever had! Quick, they listen and treat you well! They will not hear around the bush and will take care of you!

Went back in yesterday to trade my car in for something newer and had the same salesman, rare I know after 2 years and a big dealer!

I went to camelback vw to start looking as it's closer to my home, that experience was absurd, their customer service down to the sales and managers were terrible, walked out and went to here to Avondale and did not regret it at all!

Don't waste your time anywhere else, this place is legit, you won't regret your experience!

**Update**
After 2 Vehicles in this time, I came in on Sept 8th. Got a 2019 Jetta, my mother Talked into a 2018 Passat by the same salesman.
Ive since had no return calls.. 3 for the General manager, and 3 for The sales Department. I'm on expired tags No one knows what's going on every time I call.
The only call I have EVER had from this team, was from my sales man who was asking to be assured to give nothing but "10's" on his review.

My mother was promised her old plates back that they couldn't get off her trade in (NEVER RECIEVED, NOR A CALL BACK TO HER) They were quick to take the 400 bucks in return fees that Were definitely not included in her deal. 4 weeks later she got her check finally after no returned calls on her end either, MINUS high trade in value in this check-- Again no one of this was included on her deal.

Here I sit after 16 hard inquiries' on my credit report, to have a shiny new car with less than 1k miles and expired tags with no call back or any word as when Ill be legal to be able to drive. Salesman even said, if this deal goes through -- Ill have them throw a dash mat in.. NO ONE knows why he would say that nor would even honor such a petty promise.

I find out today the bank of course processed payment and finalized everything on 10/11 over a month later after driving away. Dawn I spoke with at this dealer informs me there's a "Glitch on their end", and my sale has not been processed or completed in their system.. Funny How Im told By Mike In finance that he cant control what accounting does and he doesn't have an answer as to why I cant legally drive my new toy yet, to STILL NOT HEAR FROM A SINGLE PERSON.
With the lack of communication and or simple call back EVEN from the general manager and their new team. I would never buy another vehicle from this dealership. I'm just a # as we all are. I get it-- Its business not personal, however DONT BUY INTO YOULL BE TREATED AS FAMILY, especially after now, 4 BRAND NEW Vehicles in less than 3 years time.

Don't waste your time or frustrations for no response after they have your money and soul, GO somewhere that will treat you better after so many faithful deals.. I've been treated better over this last deal at a Crappy buy here pay here Dealership..

**Insert Generic Response from General Manager Below**
10 bucks says itll be a copy and paste generic that was computerized, expressing how sincerely sorry he is and how this is NOT how business should be conducted hahahaha