The property is in a great location and the staff ...

The property is in a great location and the staff were very helpful. We had requested a crib for our room but never received confirmation one way or another (I don't understand why hotels dont confirm availability). When we checked in at about 8, the front desk said there would be a crin in the room but there wasn't.The staff did track one down eventually, it got to our room at about 11, so good on the staff for finding one. The mattress in our room needed to be replaced, it sagged towards the centre of the bed and was not very comfortable. The outdoor pool was great, the indoor pool could use a remodel, styled like a roman bath and felt very 90s. The patio at the restaurant was great with a nice view on the lagoon. Overall the resort was good but I felt it was overpriced for what you get with the room quality.