Kenneth Kabel

Review of Villa e Palazzo Aminta

We stayed 3 nights.

We stayed 3 nights.

Not up to my 5 star experience which should include comfort, hospitality and style.

Room was small. Measured ~ 13x14' = 185 sf. That type of cramped space doesn't equal 5 star accomodations.

The room - "superior double room with park was well decorated. However, I was not expecting to have most of the view taken up by stairs and the domestics cupboard which often had laundry, trays of dirty glasses& bottles on the floor as part of the view. Granted we could see some shrubs at an angle but "park view"?? See photo.

Doorman not available when we arrived at 10:00 pm on Friday. Had to coral front desk clerk with bell who then located bellman.

Internet in lobby was 5-10 mbd (decent speed). Internet in room .02 mbs, practically unusable.

Returned to room on Sunday at 4:00 pm and room was not made up. I had planned on a nap but that idea went down in flames. We left building, took a walk and did not receive an apology. Even better would have been an apology and offer of a drink or some type of way of appeasement for mistake.

No electricity in room if key is not inserted into unusual 10.5mm slot. Thus, cell phone batteries left charging couldn't be charged. Again, doesn't square with my experience in other 5* hotels.

Last night, room too hot. Problem was, if open door then staff walking by disturbed our rest and no privacy.

See towel card. Really? In a 5* hotel I'm supposed to swap a chit for a towel?

On the positive side, the food and food service were excellent. View from the dining room is delightful.