Aside from the maintenance workers, the staff were...

Aside from the maintenance workers, the staff were extremely rude. Horrible customer service and dirty rooms. Especially with a pandemic going on, I did not expect to see so much dirt and even bugs (under the table) in the rooms. Clearly they have not been cleaned well in a long time. One of the most expensive hotels I have stayed in, but with the quality of a motel 6. Very dangerous to offer such a disgusting room to guest during a pandemic. I would be embarrassed if I were the owner. With the amount of money this stay costs, we were also expecting at least a bottle opener and glasses in the rooms. However, we were told that they couldn t give us a bottle opener because they said we might steal them. I thought that was the point of having a credit card on file. I would honestly understand if it wasn t such an expensive place to stay. I ve stayed at way cheaper hotels that provided glasses and a bottle opener, along with nicer costumer service and a CLEAN room. Our room keys also did not work, even after going back up to the front office to get new ones. After maintenance fixed it and even checked with our keys, it still did not work. (The guy was very nice though) We called housekeeping about it and the woman had an attitude as if she didn t believe our room keys still didn t work. She said she was sending maintenance again but they never came. So, we ended up going back to the front office and switched rooms. This process took almost 2 hours of our day after check-in time. The rooms are very outdated and BEYOND dirty. Besides the experience of having a pool and sauna in our room, this place was gross. Truly unacceptable for the price. Of course we made the best of it and enjoyed our stay, but they need new management. If the staff was at least nicer I would had given more stars.