The WORSE experience ever!!! On February 2nd. 2021...

The WORSE experience ever!!! On February 2nd. 2021 to celebrate my friend's 60th birthday I booked at La Concha a room with an ocean view, double beds and in the tower portion of the hotel from Saturday March 13th. until Sunday March 21st. Received confirmation of my booking and the confirmation number. When I arrived at the hotel on March 13th. I was immediately told that the room I booked was not available and I will be given a room with a city view, one bed and one sofa bed. I told the receptionist that that was unacceptable and I wanted the room I booked and paid $4,138.97 for. After about an hour of wrangling with the receptionist I was told I will be given a room on the 4th. floor with on ocean view but with one bed and one sofa bed. After a long day of traveling I accepted it. When I tried to enter room 408 the key did not work so I had to go back down to the lobby to get another key. The horror then began, the room was filthy. there were pieces of dirty tape and dirty water marks all over the glass sliding doors. the room was directly over the loud music which vibrated throughout the room. I then went back down to the lobby to see the manager to complain. I manager arrived(I think his name was John
) he had a very aggressive attitude showed no compassion and then demanded to see the original booking order although I showed him the booking confirmation number. His attitude then was that he was waving the resort fee and I should be grateful for what I got. Disgusted with his attitude and the deplorable service at the hotel I decided to move out. I called the Royal Sonesta and the very friendly and compassionate receptionist over the phone confirmed for us a room with an ocean view, two double beds on the 14th. floor BEAUTIFUL. When you are in the hospitality business that's how you treat guests unlike La Concha.