Upon arrival we were met very curteously by recept...

Upon arrival we were met very curteously by receptionist. No problems booking in. We have stayed here before and we were hoping to get a room on the 1st floor as we LOVED sitting out on the balcony overlooking the canal in the evening which was right beside our room but unfortunately we were placed on the 3rd floor which was a real pity as it has no balcony and would mean walking down 2 floors, (or lift) to get to balcony. It takes longer to get downstairs as the lift only holds 4 slim people comfortably . we are 60 and 62 lol but young at heart. This hotel is clean and central to bus boats, St Mark's square and the Doges palace.