If I could give less than one star I will.

If I could give less than one star I will.
My mum went there as she was due to go to France, after going there the first time (all the way from Scotland) , she was told to return as the biometrics didn't work. She then had to spend even more money to go down the second time. The day drew nearer and nearer for her trip to France and her visa still hadn't come through - even though they knew which date she was travelling. After calling them up, they couldn't help with the issue. My mum then had to go there of the day of her travel (as she was leaving from London) only to find out her visa still wasn't ready and wont be ready until two days after she was meant to travel. She was only meant to be there for 4 days. So that is all her money down the drain (including travelling to London three times, plus return flight tickets, plus hotel etc) because of useless people who cannot do their job properly. My mum didn't end up going to France and was extremely upset about her lost trip and the time and money she had wasted.

No matter what passport we may hold, we are people too. I'm so sick and tired of people being treated differently due to race or background. It is sickening.

I will be following up this case as I think it is absolutely ridiculous that this has happened.