Booked this hotel for a staycation over the weeken...

Booked this hotel for a staycation over the weekend to celebrate my wedding anniversary but was greeted with disappointment upon disappointment. When we got our room, we found an additional roll-away bed, which we did not request for. We made several requests to have the bed removed but no one from house keeping came. Eventually we got tired of waiting and made a final call to the front desk to remind them before heading out for dinner. It was only after dinner that the roll-away bed was eventually cleared. What a waste of precious time!

Although the condition was decent, we saw some flies in the room. Once again, the hotel did little to resolve the issue. We spent the night swatting flies and I actually managed to kill one! Again, another disappointment.

When we made the booking, we were promised a cake to celebrate our anniversary. The cake was supposed to be in the room prior to our arrival, but that did not happen. It was only delivered to our room later. This is a minor issue but shows lack of attention to detail.

As we were given the lowest level, there wasn't much of a view and the bathroom is rather small, unlike what we saw in the pictures. Generally the room setup was cramped and made us feel claustrophobic at times.

Overall we felt that the level of service at this hotel was severely lacking. Little to no effort was put in to make the guest feel welcome or special. So, I would not recommend celebrating special occasions here. With such a price premium, I would have expected much more compared to what we got.