Called and threatened with "have fun if I send the...

Called and threatened with "have fun if I send the door value to you" by a lady around 18-25. HUMAN BURDEN !!! And the direct debit increase is also unjustified. I was literally in shock when I heard the lady raging against me like that. It is only that she was hiding behind her screen, but I had grabbed your "employee" from her and dragged her from her desk chair.