It's a very nice hotel. However, they don't have a...

It's a very nice hotel. However, they don't have any understanding whatsoever. My husband and I needed to reschedule our couple's massage for the next day and we were told by Adriana that if we needed to cancel, we could by 6pm the day before without being charged. Then a while later, she called back and said that since they did is the favor of moving our appointment, they would still charge the full price. The manager Vilma even tried to say that we misunderstood and we'd have to show up or get charged. I tried to clarify the information I received and she tried to make it seem like I was lying. My husband heard every word Adriana said about the rescheduling and every time I told the manager the information her associate told us, she said that wasn't what we were told and tried to force us to answer her questions and refused to answer mine until she told me that they don't need customers like us.