So they pair up me twice with a driver who never b...

So they pair up me twice with a driver who never bothered to show up, cancelled on me twice and I got charged twice for that. Prior to that,the first driver drove past my spot and would not bother to respond to any of my calls or messages. Mind you the ride was $2.05, tell me how with all the cancellations I ended up with $6 +$6+ $3.50 over what the initial fees were. Don't even bother messaging customer service you won't get no response. I have the screenshots of everything I am telling you guys about

Edited to add: 3hrs later, my request hasn't been acknowledged nor handled. Am I supposed to just sit back and and eat that $15.50 worth of cancellation fee that I am not responsible for?