They will not allow us to pick up our dog after 6 ...

They will not allow us to pick up our dog after 6 (we hit traffic and will be slightly later) even though there are people on site. They don t have office staff there so they can t check her out they tell me. The lack of flexibility, need to pay for another day, and inability to see my dog after being away for 3 days is frustrating and disappointing. I won t be using them again if I don t need to.