The hotel was absolutely beautiful, room was nice....

The hotel was absolutely beautiful, room was nice. My 2 star review is based on negative encounters we experienced with the staff. We were at the hotel on vacation with several of our family members. We decided to do a bond fire, hotel staff came over asking us for room keys because someone allegedly stated we were uninvited guests. Next day we go out to the pier again hotel staff come over and asks us for room keys again. Each day we showed them our room keys only for them to say ok and leave no apologies or anything. I did not witness the hotel ask other guests at random for room keys only our group. Needless to say it was by far the worse experience I've ever encountered with a hotel, which is very unfortunate because I always stay at hyatt hotels. This experience definitely makes me rethink where I will stay on vacation.