William Lyle

Review of Alaska Sales and Service

I stopped in to get my first oil change a week pri...

I stopped in to get my first oil change a week prior. The service writer was very snide and condescending. He asked if I had an appointment.. When I said no, I didn't think I needed an appointment for an oil change. So we made an appointment for a week later on the 30th @ 9:00 am. I dropped the truck off at 8:00 am. At 5:00 pm I still couldn't get an answer as to if it was ready or not. After several attempts I asked to speak with the General Manager. James came on said it would be ready in about 10 minutes. This is after you already had it for almost 10 hours for a scheduled appointment at 9:00am. I ended up having to take a cab to get it. I made arraignments to be dropped off but I couldn't have them wait all evening on you. The only reason you got one star is because you didn't offer anything lower than that. You will not see that truck, or me, ever again. Best of luck. It appears you will need it.