Jessica Poole

Review of Motion Kia

Very unhappy with this place. We had our hearts se...

Very unhappy with this place. We had our hearts set on the new telluride and had put a deposit down on a car for them to have it ordered. When we go to finalize the sale they completely changed the price because the package that was going on when we put the deposit down was no longer eligible. After going through the sales process the guy selling us the car told us the first payment is included only to find out from the accountant that it is not. So that was an extra 250+ added on. After getting the car and trading in my lease, they tell me they will handle my old lease so I thought great nothing to worry about . After getting phone calls and emails from the previous leasing company I find out they never sent the check and the previous leasing company is trying to charge me for late fees. I had to call Kia to get them to send a check. Once that was resolved I realized my temporary tag was expired. I had to pick up a new temp tag which isn t a big deal until we get closer to the new expiration of the temp tags and it s an unorganized mess to contact someone about it. They told me they d call me back, never did. I called the next day and they told me I had picked up the plates already?? Uh nope. Finally fed up we went in to talk to them and they had no answer for us. One guy assured us the plates would be in in a few days. A Few days passed and my second temporary tag expired. I called them and they said they were in and I could pick them up. Why wouldnt they call me to tell me they were in? I m just supposed to guess? Such an unorganized and frustrating experience.