Amber McGuire

Review of Young Subaru Co.

My husband and I used to highly recommend Young Su...

My husband and I used to highly recommend Young Subaru. Now we tell people to avoid Young Subaru and the Young Automotive Group. We purchased two new cars from them and had all of our maintenance performed through their service center. This since has stopped and we will avoid Young Automotive Group all together. The reason for the poor review after years of recommendations is because of issues that came up just this year.

- We took one car in for routine services at the beginning of the year, months later we took it in for a recall and left with a laundry list of major repairs like head gasket repair, replacing three running lights, oil pan reseal with level sensor, etc. This is the first we heard of it and of course our warranty just expired. The expense to repair was going to be thousands of dollars. We took this car to a Subaru certified repair shop for a second opinion and told them the issues Young Subaru cited. They were surprised at the repairs Young Subaru told us needed to be done. They said if the head gasket was leaking it was very minor if at all. The main issue was coming from the oil pan gasket, they recommended a reseal, but they didn't know why a leveler was needed. Then they said could not agree with the recommendation to replace three running lights, they confirmed one needed to be replaced but not three.

- Our other issue is with the sales, we needed to sell our other car with no known issues. Due to COVID there was such low inventory the year and make of our car could not be found anywhere in Utah. My car was in exceptional condition and had low mileage for the year, accident free, etc. Hannah from Young Subaru customer service/sales reached out and said her Managers were desperate to get a car like this and they tend to make a "very aggressive offers" to get this type of car back into their inventory. She wanted to schedule an appointment for an appraisal. I said I am only interested in scheduling an appointment if they are truly going to be "aggressive" with the offer. I scheduled an appointment through Kelly and when I got there no one knew about my appointment. They were able to locate someone to help me out. Their offer was on the low end of KBB, then they wanted to deduct $1200 for a cracked windshield, including recalibration of the EyeSight. I expected the crack to reduce the offer price, which I completely understand. I researched the replacement cost before my appointment and multiple reputable windshield replacement companies were going to charge anywhere from $500 - $600, including calibration. It is probable that Young Subaru has the calibration equipment and they can likely get the windshield at cost, yet they deducted twice the amount it would be to replace it on my own. It is a reflection of how off base they are with their offers. After a 5 minute conversation with the sales rep I left and never looked back.

We do owe a "Thanks" to Young Subaru for making a bad offer and motivating us to pursue a private sale, which yielded a significantly better result.