Andrea Rogers

Review of Renaissance Scottsdale Resort

I visited the Phoenician as a guest of one of thei...

I visited the Phoenician as a guest of one of their third-party vendors. The Phoenician is beautiful, great pools, great entertainment. However the willingness of the Phoenician staff to help the third party vendor was very lacking. One of the vendors coworkers was out that day comma so there was one person managing all of their equipment. At the end of our activity, the third party vendor was looking for someone at the Phoenician to assist with her equipment, and none were willing. After waiting 20 minutes on a golf cart they said she could borrow, another employee said they are not available to help third-party vendors with the carts. Instead, after being denied a third time to receive help, the other guest that was with me ended up assisting the third party vendor with the equipment due to the lack of help from The Phoenician staff.