First impressions were great. The receptionist was...

First impressions were great. The receptionist was very polite and informative. The rooms are dated but comfortable. (Very thin walls). It was when it come to the restaurant/bar where the issues began. Outside the Balkan jewel resort there is a British flag flying. Trust me when I tell you. No one speaks English except on reception. It was a constant battle with the restaurant. I had a hair in my food on 2 occasions. The waiters very rarely cleaned the tables so they were constantly dirty. Now the spa. It clearly says they have a spa manager. (This employee wasn t seen in the entire 7 days) the spa would be nice if it wasn t for the 10+ children diving in the pool every 10 seconds and destroyed every single chance of relaxation. No control. This hotel has great potential but the owner really needs to tighten down on his staff because they are unprofessional. Please take this on board and improve your hotel. Regards, Lewis