rachel escobar

Review of Johnstons Toyota

Oh man. Where do I even start. First of all I want...

Oh man. Where do I even start. First of all I wanted to give them the benefit of the doubt but man I should of never done that. I took my car in for a recall and they did the bare minimum. They decided not to change all the parts because it wasn t warranted. Whoever made that poor poor life decision screwed me over. I paid almost 500$ to get the top of my engine done with the recall so hey 500$ for a new engine solid!!! Fast forward a year and half later and 40,000 miles. Well my engine is still burning oil andddd a piston barren blew. Weird! 40,000 and a rebuilt engine it should last at least 100,000. This is crazy! I called for them to come pick it up and fix it and they refuse to do so. A piston bearing breaks because it is over worked because it s going through oil. I had this fixed. I had my engine rebuilt and you re telling me it s my fault..... mmm nah I don t think so. Pick up my car and look at it for free and when you realizes it s your fault fix the issue you were supposed to fix a year and half ago but we re too lazy to do so. The sad part it was a recall!!! Toyota pays for it!! All they pay for is labor and oh man asking wayyyyy to much to do a solid job. So they want me to pay to get it towed to them after I already had it towed. Pay for a diagnostic test an hour or two and even if it s their fault it broke pay for it to be repaired. Uhhh nah. Seriously the worst customer service and service department I have ever have the pleasure of dealing with. And honestly don t trust them with anything else if you get work done there triple check. I know this is small but I had them replace plain clips to keep my splash guard up you know something small.... they zip tied it and charged me for the clips I never got. Uh if you re willing to charge and lie about something that small what else are you willing to do. Dang I paid 500$ to get the top half rebuilt did that even happen?! Let s be honest probably not. They are lazy. Incompetent. And not willing to fix their own mistakes. You ve been warned DO NOT GO HERE!