antionette Ford

Review of Darvin furniture

I will not be purchasing anymore furniture from Da...

I will not be purchasing anymore furniture from Darwin. I received trouble customer service from them. I purchased a chest to match my bedroom set that I had gotten from them recently. I made the purchase on July 20th. I was told that my chest would be in by August 8th or 16th. Both of those dates came and went and I didn t receive a call or any type communication from my sales person. So I went to the store to find out what was going on with my purchase and the sales person was in apologetic about his lack of communication and gave me a new estimated delivery date of September 6. Again that date came and went and I received no chest and no call or communication from the store at all. I even gave them until the end of September before I went back in the store to request my order be canceled and a full refund. I was told by a manager named Rich that he would personally call the distributor and find out what was going on with my order so that I wouldn t cancel it. He lied and I never heard back from him. It was now October and I still didn t have a chest that I paid for. When I went back in to cancel my order again 2 days later another manager informed me that they did have my chest and that he would take it out of someone else s order so that I could get it delivered on that coming Tuesday at 3pm. I took a half a day at work that day to wait on my chest to be delivered and guess what....it never came I never received a phone call or anything to confirmation from Darvin. I was very disappointed with the trouble customer service that I received. I went back to them because I had purchased my bedroom set from them and the experience was good. My second experience left a bad taste in my mouth about them. I would have respected them more or understood if they would have told me that my item was back ordered from the beginning