Ordered a phone for my daughter and on receiving t...

Ordered a phone for my daughter and on receiving the order confirmation, saw that delivery was ten days. Tried to cancel the order by telephone but nobody answered so sent an email. No answer. I ended up having to go to their premises and cancel the order in person and then demand a refund. The customer service manager was not helpful so I asked to speak to the person who owned the Porsche in the carpark. Shock, horror this self important piece of work doesn't speak with customers so I would have to do with the numpty I was speaking to. This was December 18th only to be told that the finance department had finished for Christmas and that I would have to wait until the new year. The long and short of it is if you need a refurbished phone order from Music Magpie- mine arrived next day and was cheaper.
Also, if these morons are giving you the run around regarding refunds, speak to your card issuer- they will pick it up for you and just get the money back if this shower are playing games. Its the law.