I was not impressed with my most recent visit.

I was not impressed with my most recent visit.
My truck was in for warranty work and I had asked for an oil change as well. I called on the day the truck was to be ready and someone had forgotten about the oil change. However it did get done prior to picking the vehicle up. On filling out the paperwork I was told the light by the license plate was not working. I asked for it to be replaced so the truck had to go back in to the shop. Why this wasn't done whilst it was in the shop seems a little odd.
The paperwork took far to long to complete as the person attending to me had to also answer the phone which in the service department.
I did also take my other vehicle in for an oil change and the boys in the lube Bay had it done in very quick and efficient manner.