Alaina Williams

Review of Club Cascadas

Terrible customer service. We got placed in a room...

Terrible customer service. We got placed in a room facing a wall, next to the kitchen.
Because we were on our honeymoon (and this is a common honeymoon spot), we asked for a room that wasn't next to a kitchen. They did move us to a nicer room, for three days, until we left for a 3 hour excursion and come to find that all of our belongings were bagged up and was all in the manages office and they explain that they messed up and didn't realize the owners were coming so soon, and that they gave to put us back next to the kitchen. When I pushed the subject further, the manager got upset and told us we were lucky they weren't charging us for what they had to pay the owners because there was a problem. When I asked how that was our responsibility in the first place, he said well it's not, but we could still charge you since you stayed in the room. He couldn't care less about our happiness and gave us Terrible customer service. Seriously stay at literally any other hotel. 0/10.