Well, over the years these guys have provided grea...

Well, over the years these guys have provided great service (including telling me when I didn't need service and save a buck!), but this last time they truly provided great service.

I was about to leave for overseas when an issue arose on a Sunday. Even though it wasn't an emergency, I tried to have them come that day, before leaving the country, but to save me the overtime fees, they made arrangements to a) come while I wasn't home and b) call and TEXT(!) with updates, and then c) proceeded to independently troubleshoot what turned out to be a complicated and potentially expensive repair. The plumber Mike H took the time to explain in great detail over the phone what he had to do, and then afterwards they mailed me a detailed handwritten receipt.

Thank you, TLC! I will definitely call again.