Apparently 4pm check in means nothing at this loca...

Apparently 4pm check in means nothing at this location. Management stated it's not their fault that there is a clause on the website that says they don't have to abide by their rules. She even threatened to call the police on one lady because she was upset about not having a room still at almost 6pm. Guess having a reservation for a room doesn't matter. Thanks for ruining our trip manager Jen from Genoa Wisconsin. You're a great representative of Great Wolf Lodge.