Literally no respect for patients in the e.r. we h...

Literally no respect for patients in the e.r. we have been sitting here for 5 hours I have seen a significant amount of people on their phones, little to no information. I got blood work done and an ultrasound done 3 hours ago.
I understand they have several patients and things going on. But 5 hours....not one person has even talked to us.