This hotel is really OLD! There are always lines a...

This hotel is really OLD! There are always lines at the elevators during the rush hours, so expect to spend time waiting for your turn to ride.

The service is on it's way down as well. During my stay here, they did not service the room for 2 consecutive days, until I went to reception and complaint. When they do it, they do it very well.

The Internet is for charge, which makes no sense these days, when you get free internet on metro, buses, public places and facilities. They need to catch up with 21st century outside. OK, as a loyalty program member, you get a free one, but quality is super low.

There are no safes in the rooms, be ready to carry all your stuff (money, passports, documents, etc.) with you.

On the positive side, the staff at the reception is very nice and helpful. And the Janitor (Spanish speaking) on the third floor is super sweet as well.

Overall, knowing that this hotel belongs to a chain brand, I was very disappointed. Definitely, not good value for the money. Most likely will not stay here next time...