This is not what you would expect from a 4 star ho...

This is not what you would expect from a 4 star hotel. Like other reviews, yes, the staff are courteous and do a good job. The location is also great; close to the park, shopping, and Broadway. However, the rooms are awful, dirty, and falling apart!

*Before getting to my review of the room, I wanted to add that we valet checked our car and they left trash inside upon us picking it up at checkout ( a drink bottle and pen).

The Room:
This was the smallest room in which we've ever stayed in NYC, barely fitting the queen sized bed. The carpets were dirty and scrunched up in spots, the curtains were stained, the bathroom floors were stained, shower mirror looked rusted, and the walls had cracks and chunks missing. The bathroom door lock was literally a piece of bent scrap metal that would latch over the door, leaving about a half inch gap between the door and frame. The towels were sand paper too.

A light fixture was being held together with packing tape, the window was broken and off the track, and so dirty you could barely see out of it. Also, it too had tape all over the top which appeared to be holding a part of it together. Since the window was off balance/track, noise carried straight through, so I was kept up all night by typical NYC noise that would typically be dampened by a proper window.

There are zero ammenenties inside the room aside from a tv and radio. No coffee maker, microwave, or mini fridge. The armoire had a funky smell upon first opening the doors, and one of the lamps were burnt out. The AC unit had a grinding metal sound too.

The bed, although mostly comfortable, had 4 pillows all of varying density (one was a feather pillow, and the others were regular fiber fill that ranged from soft to rock solid).

This should not be labeled as a 4 star hotel, because it is in serious need of repair and upgrades.