*Don't ever go to the Midtown - Metropolis locatio...

*Don't ever go to the Midtown - Metropolis location* So I want to start off with how much I love Taco Mac's food normally. But time after time, we have grown very bitter towards the location by where we live (Midtown - Metropolis). There has never been a time where we have visited where there wasn't an issue (anything from slow/rude service, orders cooked wrong, and don't get me started about all of the togo orders). But, I currently manage a restaurant and my husband has worked in the service industry, so we have always tried to be understanding. We have tried to go back thinking, well maybe it was just a bad day? After a few more times, we were pretty fed up with the service so we don't ever dine in anymore. We tried togo the last few times, and they have left stuff out every time. My husband is pretty livid at this point because we try to speak with the employees about the issue and we usually get a rude response instead of a resolution so we try to just speak to the manager directly now, but they never want to speak with us. For example today, we placed a pickup order and when we arrive home and notice they left out our fries and celery and had burnt all of our roasted wings (not like a little tinge, like several fully black wings, we can show you photos), we tried calling the location. We asked for a manager so he could help us resolve this issue when we were put on hold for 10min before my husband thought, maybe they accidentally forgot about us? So we called again, and they asked us to hold again. Another 20 min goes by before we just give up. My husband is furious because the last time we ordered togo, they were 30min behind the estimated time they gave us and also forgot all of our sauces plus the extra sauces we paid for. All he asked for was some credit for the extra sauces we paid for so we could just get them next time (he wasn't even trying to get a refund for anything else), but the employee we spoke to was quite rude and insisted he put the sauces in our order and then hung up on us. When he called in again to speak to a manager, (I know surprise! we got through to one), he said all of his employees denied ever speaking to us and also never ended up apologizing nor did they want to give us the credit for the couple of extra sauces. Really? We always try to be polite and it wasn't much that we were asking for... But this time around, we're actually sitting around at 9:30PM without a dinner we can eat that we paid more than $30 for. It doesn't sound like much, but that's literally $30 for maybe the 3 pcs of wings we can eat between the two of us. It's been a long day (you can probably tell since we haven't had the chance to eat till now) so the last thing I want to do is go back to that horrendous place and make a big deal about this order to a manager that obviously just doesn't care. I wish me saying I'll never go back to this location and make sure none of my friends do either would make a difference, but it doesn't. I am hoping maybe corporate will care, because the management and employees sure don't. I feel so dejected right now. It's sad to see an establishment like this be so terrible to nice people. I work in the service industry, I know some people can be crazy, but we've been nothing but polite and honest. I honestly don't like leaving bad reviews online either, but it's just happened so many times and we've never received an apology/resolution nor an acknowledgment half of the time so I feel there's no other option anymore. Sincerely, a very hungry couple.