Our experience at the caesars palace hotel was ext...

Our experience at the caesars palace hotel was extremely disappointing. Although the building and location is good, the room given to us was extremely old, every single piece of furniture had dents and scratches on it, the wall paper was peeling, the shower was not properly clean and was bordering unhygienic. I have pictures as proof and wish I could upload them here.
To top it all off the staff and manager were completely unbothered and unwilling to change our room and instead were focused on trying to get us to upgrade our room at a significant additional cost ( almost 50% higher than our room and out of our budget ).
Overall an unexpectedly horrible experience from a hotel rated 4.5 stars in terms of condition of the room provided and service.